TOS & FAQ

Prophecies Foretold is a for-charity tarot project. This project includes a physical deck consisting of a full 78 cards, meanings for major and minor Arcana, an accompanying guidebook, and merch. 

This project is in no way affiliated with the game, or Supergiant Games.

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Terms or Service

All products are preorders. Shipping of preorders is estimated to begin early 2024 - however, shipping may be subjected to delays. Please follow our socials for updates on production and shipping.

Digital sales are subject to the same shipping schedule as physical orders. Digital sales will be sent only AFTER all physical pre-orders have shipped out unless announced otherwise on our socials. A link to download digital goods will be emailed to the provided email address.

Important: digital goods are for personal use only and not for distribution.

Customs and Taxes 

Buyers are responsible for any custom fees and import taxes that may apply. Buyers acknowledge that Prophecies Foretold's organizers are not liable for any delays caused by the post or customs.

We will not be declaring a lower value on packages.  

Replacements and Refunds

Prophecies Foretold will be responsible for replacing or refunding:

Orders that are lost due to organizer negligence in labeling the package (e.g. address on label does not match address on order) 
Orders that are incorrect due to organizer negligence in packaging (e.g. package contents do not match ordered contents)

Prophecies Foretold will not be responsible for replacing or refunding:

 Orders that are lost due to incorrectly entered shipping addresses
Orders that are shipped to an old address without notice from the buyer (a notice will be posted on socials before shipping commences -  buyers will be granted a date by which they must send in address changes) 
Orders that are damaged during shipment or through shipping company negligence and mishandling (e.g. packages bent to fit in mailboxes, left out in the rain by carriers, other external damage to the packaging resulting in damages to the contents)

Orders returned to Prophecies Foretold's shipping mod due to unpaid customs or unclaimed post will be held for the buyer. Buyers will be contacted in case of returned packages, but will be responsible for paying the new shipping postage. 

If you wish to file for a refund, do not file a report. Refunds will be handled case-by-case, and cannot be issued after September 7th, when the pre-order period ends. No refunds will be issued after this date, as production will have begun.

If an issue arises, please contact us through our store contact page or email. Be sure to include your order number in your message. Please be aware transaction fees will be deducted on any potential refunds.

Project organizers reserve the right to cancel and/or refund orders should buyers violate any of these terms and conditions.

Contact Us: Email | Twitter

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FAQ

💀 Where will you be shipping from?

Orders will be shipped out from California, United States.

💀 Do you ship internationally?

Yes! Currently we are able to ship to all countries, except Russia, Ukraine, and Belarus.

💀 When will PDFs be sent out?

PDFs will be sent out only after all physical orders have shipped out.

💀 Will orders be tracked?

Yes. You will receive a tracking number once your order has been shipped.

💀 Can I make changes to my order/address?

Yes. Please contact us via the store contact form or our email and include your order number and new address. If you have misplaced your order number please tell us the name and email the order was made under.

💀 Can I pay with PayPal?

No. At this time, PayPal will not be used for this project. 

💀 Can I cancel my order/get a refund?

Refunds will be handled case-by-case, and cannot be issued after September 7th, when the pre-order period ends. No refunds will be issued after the date, as the project will have already begun production. If an issue arises, please contact us through our store contact page or email.

Contact Us: Email | Twitter